Hello I'm Zach, a user experience design leader who uses human centered design to create innovative experiences that perform. I love making the web more usable, inclusive and friendly.
LATEST WORK
Designing for crypto
PROJECT
Blocknet Cryptocurrency Exchange
Designed one of the first decentralized crypto exchanges that improves access to interoperable transactions.
PROJECT
MyCrypto Ethereum Wallet
Increased user security, understanding and confidence through product experience strategy
THINKING
Design, Meet Crypto: A Design Guide for Cryptocurrency Brands ↗
The rush to launch crypto tech has resulted in ineffective user experiences with important design considerations being left to the wayside. Read more on vsapartners.com ↗
CAPABILITIES & PROJECTS
Design Innovation: Product & Service Design
Utilizing design thinking methods with clients, field experts, and end users to co-create and evolve products and services.
Increased sales pipeline by introducing a new digital sales tool that improved cross-functional collaboration.
United Healthcare Cost Estimator
Improved access to consumer-driven healthcare data and usability of tool for over 70 million insured.
Developed and tested a new chatbot SMS service to help customers graduate from saving to investing.
Citi Bank Asian Pacific - Private Client CRM App
Improved CRM sales software and end consumer consulting experience.
Benefits Administration Portal
Increase sales for benefits management division of firm through improved user experience of portal.
🔒 Confidential projects are password protected, email me at zmschloss@gmail.com if you would like access.
CAPABILITIES & PROJECTS
Interaction & Interface Design
Collaborating with cross functional teams to redesign and optimize digital communications channels.
Nissan Commercial Vehicles Website
Improved mobile web experience through mobile design optimization of navigation, configurators and content.
Improved guest mobile app booking, hotel stay options and billing flow.
Frontpoint Home Security Website
Increases sales through optimized marketing funnel utilizing data-driven design for online merchant.
CLIENTS
